Testimonials

Tracey has been providing services for Emap for a number of years now and indeed since the birth of Procom Connections. I have used them to help build and grow our marketing database which has developed over time meaning a huge rise in volume and global reach. Tracey ensured that Procom evolved with us to keep up that demand and I have no hesitation in recommending their professional service.

We have used ProComs to undertake our Customer Satisfaction Surveys over the past year; over this period, Tracey and her teams have worked closely with us to develop and hone our Key Performance Indicators. As a result, we have immense confidence in their systems, recognising the benefits of the professional approach that they take in liaising with our clients.

These statistics now form the basis of one of our key strategic objectives - to improve further our excellent client satisfaction ratings. It also remains a cornerstone of our Quality Policy ensuring that we have a proven and robust method of engaging with clients.

By electing to outsource to Procoms, we are able to place the focus of our internal sales staff on winning new business, whilst also ensuring that we retain a close eye on those clients that have recently placed business with us. We have found that this balance has been best achieved by inviting Procoms to offer their experience and tacit knowledge to this process.

Tracey,

Once again a big thank you for your assistance with getting our telesales team on track for the call recording campaign. Productivity is up by over 40% and the improvement in quality of the leads / appointments that are being generated is very noticeable indeed just a few weeks after we implemented your recommendations. Your Mailman package has been a tremendous tool for us, I wonder how we ever managed without it…come to think of it we weren’t managing!

All the very best,

Luke Porter
Sales & Marketing Director
Call Reviewer

I use ProComs on regular basis for telephone verification and research purposes and am always very pleased with the results they produce. They are always able to deliver our jobs back to us by the required deadline dates, despite us always requiring short turnaround times. They keep in constant contact with me so I can track the progress of each job and their reporting system is very good, enabling me to analyse the success of each campaign. The data is always returned in the format we require and to a very high standard. Highly recommended.

Jamie Silverman - Database Executive
Emap Ltd

ProCom has just carried out a telephonic based survey with our customers on our behalf. We gave a very specific timescale and out-put requirements.

ProCom at all times have conducted themselves professionally, completely understanding our requirements from the outset and offered a very workable approach to execute the project quickly, efficiently and under budget. We've since spoken to some of our customers who received calls from ProCom and each have said ProCom were very thorough, very clear and represented our brand extremley well.

We are so pleased with the service received, we have just signed a long term commitment to ProCom for quarterly customer surveys and are discussing other possibilities with them. For me, ProCom turned a major customer contact project in to an easy to manage task which required absolutely no supervision from me. Highly recommended.

Rupert Curthoys
Head of Customer Services - UK & Eire
Luxottica UK Limited