Telemarketing Training

We have set up and managed in-house and outsourced customer service and telesales units for many clients.

Our service usually starts with studying your processes and providing you with the technology to track calls and use a focused approached to dealing with all inbound and outbound calls. See more information about our proprietary software under inbound and outbound call management section.

The technology does provide a tool to simplify the telesales and customer service training in terms of the processes and escalation rules etc and that is something that we can help you with even if it is using your own tools to improve the service.

In addition to the processes we can help with the skills training of agents. This may be to assess their core customer service skills or to train them to up-sell and cross-sell, which often does not come naturally to a customer service agent.

We can come to your own site or they can attend a specific training course at our Kings Langley offices.

Please Get In Touch for more details