Your business needs 'Connect'

Whatever your requirement, Connect has the answer .........................

Lead GenerationTelesalesLiterature Fulfilment

A per user, per month, licensed cloud based solution that will transform the way you handle your lead generation, customer contact, data updates & campaign management.

ProCom Connections presents Connect technology. A low cost, simple, effective solution, which has been developed over 2 decades to incorporate all your business needs with minimum disruption, minimum cost and minimum hassle.

The most important aspect of any business is their customer and prospect data. Without it, you have no leads, sales or business intelligence! Keeping on top of communications with those customers and prospects can be a challenging task, particularly keeping records of conversations, details of call backs, or even organising for literature to be fulfilled to them, but especially the most obvious challenge is keeping the data clean and up to date.

ProComs Connect solution is your answer!

More than just call management, Connect allows full campaign management, with exceptional reporting functionality and data integrity capability.

An Overview

Procom Connections hosted software platform 'Connect' is provided to clients for use by call centre and telesales operators to help to improve the productivity and transparency of any inbound or outbound operation.
Licences are provided on a cost per user, per month basis with a flexible contract - minimum term is just 3 months.
The hosted service is provided via the cloud and users gain access using a remote desktop or web interface. No local install is required and remote desktop is Microsoft built-in software. This removes any incompatibility issues that can sometimes occur due to users’ different versions of software locally installed. Clients have the re-assurance that the hosting is provided by Amazon and we take advantage of the security and SLA’s that brings.
Users can access the hosted solution from anywhere in the world as long as they have an internet connection. They can be working from home, in the office or a combination of the same.
The technology has been designed and evolved over 20 years to cope with the demands of medium to high volumes of calls and emails to and from customers and can completely track a business process for a customer service unit or manage the productivity of an outbound telesales unit for example.
Procom Connections can also provide a management and consultancy service in connection with the hosted service to help you to set up your internal operation and even remotely manage the day to day productivity and reporting and feed back to your key stakeholders on a regular basis.
You can even mix and match with your own internal operators and our outsourced resource, all managed from a central point and working on the same or different projects.

Connect is extremely user friendly and easy to navigate so you'll be up and running faster than you expect!

Telephony Integration

We have provisioned integration with a preferred VOIP telephony provider to make the best out of our software and productivity. This provides preview dialling, remote working and call recording and requires only a soft client install an internet connection and a USB headset.
We have also worked with other telecoms providers and systems in the past and have expertise in bringing together client telephony with our technology if that is a requirement as our developers have expertise in CTI.
If your requirement is inbound customer service and you need call queuing, IVR and other call centre features, we can also help you link our technology with the right telephony solution.