Our Services

We have been running telesales and telemarketing projects since 1995 across many market sectors at all levels of complexity and to that end have evolved our business processes and reporting to an exceptional level.
Our specialist team of Outbound Calling professionals are skillful and highly communicative individuals who thrive on getting results for you, the client. Whatever your brief, from highly technical or complex propositions, tenacity in getting through to top level contacts like CEO's or Finance Directors, intelligent questioning to qualify market relevance, appointment setting, product sales, or simply cleansing your valuable but out of date and largely duplicated marketing database, we can deliver the results you need.
Perhaps you are keen to run and oversee an outbound calling operation in-house? We can help you get this up and running. We can provide the software, consultancy and training for you to replicate our processes in-house. By utilising our expertise and extensive knowledge of the industry, you will save a lot of time and money.
Procom Connections owns proprietary software, which has been in constant development since 1989. We have used this process driven technology to drive thousands of client campaigns as well as installed in-house telesales/telemarketing solutions. Please get in touch to talk through your plans with no obligation.

Procom Connections has many years experience in response handling for our blue-chip clients which starts from the provision of a Free Phone or Non-Geographic telephone number and ends with detailed response and campaign analysis and electronic or postal fulfilment if required.
We go far beyond just providing standard SLA reports but drill into the detail behind each call, email or coupon received to give you proper insight into your campaign success.
In the past we have incubated inbound booking lines for large web based businesses and implemented complex customer service solutions, as well as simply answering the phone for ad-hoc campaigns.
As with our outbound services, we can also offer the technology for client who want to undertake this work internally or part in-house and part outsource for the best of both worlds.

You can utilise our 20 years experience in telesales and telemarketing in a variety of ways.
We can provide a full support service which involves setting up an internal unit, recruitment, training and monitoring. In an ideal world you would use our system to give you the sort of transparency that we have found vital in our outsource environment. Or you can stick with your own internal technology.
Alternatively we can provide a consultancy service where we assess the effectiveness of your current teams and make recommendations for improvements.
We do not offer classroom structured sessions, more a hands-on approach to help people apply themselves to their particular role.

The success of any marketing campaign or ongoing customer relationships is in the acquisition, qualification and management of good quality targeted data.
We have many years experience in sourcing data either via 3rd parties or research from scratch and build client prospect databases on a regular basis.
This can involve electronic processes like de-duping, PAF matching, OSIS telephone number sourcing, TPS screening and/or Internet research and telemarketing.
Our agents can make high volumes of data cleaning related calls and have strict processes to follow in order to capture structured and clean data.
We recommend taking a look at data across the organisation and making a project of data cleaning, rather than doing this in stages and we are happy to advise on the best approach. We have data expertise within the company and associate companies that we work closely with on data profiling.

We can undertake basic research in terms of sourcing information from the Internet or via the telephone for prospect list building or more complex research. Customer satisfaction surveysDirectory buildingEvent research

We can help you design your questionnaires and provide you with an online version of the form so that you can combine telephone and online research.

All results are provided back in Excel and Power Point with management analysis.