Multi-channel Contact Centre

At Procom Connections we have worked with many different suppliers of contact centre technology, which we have integrated with our own business process software to provide customer service and inbound sales & helpdesk environments.

We have a number of solutions for the end client, depending on budget, size of installation and the amount of functionality required.

If you want a fully hosted (or installed) multi-channel contact centre to provide queuing for calls, emails, web-chat, white mail and social media with full reporting, call recording and endless features then we can recommend the solution.

Should your requirement be simply calls, with low volume emails and some post for a handful of agents for example, we have alternative partners to fulfil that need.

All of which can be used with our business process technology or stand-alone.