Telesales, Telemarketing and Customer Services

3 different solutions, 1 excellent service!

• In-House  Our cloud-based 'Connect' technology solution is ideal for a company to manage their own internal telemarketing, telesales, customer service, research, data cleaning and building and much more. Giving you the functionality you need to maximise productivity on a per user per month basis. Our reporting suite provides measurable and transparent tracking and result progression for ultimate business intelligence. We offer full training, support and campaign consultancy as required.

• Outsource  If you prefer to outsource, then Procom Call Centre Solutions offer either campaign based or long term project work to suit your needs. Our state of the art, UK call centre fulfills telebusiness based activity across the UK, Europe & Worldwide. Our experience, expertise and multi-level skill sets ensure high volume alongside high quality and a transparent reporting system provides business intelligence.

• Managed Service  If you want a service that is positioned somewhere between the in-house and outsource solutions and offers the benefits of both, then our Managed Service could be the right answer for your business. Our software in this instance is provided as a service and you will still receive full training, support and consultancy, but we set up and manage your campaigns remotely. Giving you immediate control and visibility of your staff but without the headache of setting up and managing campaigns. Freeing up your time for other important tasks and projects and giving you immediate transparency through our excellent reporting system.